Quality Management System
CellMade is committed to providing high-quality laboratory services to our clients. To ensure that we consistently meet or exceed their expectations, we have implemented a robust quality management system (QMS) that complies with the requirements of both ISO 9001:2015 and ISO 17025:2017 standards.
ISO 9001:2015 is a globally recognized standard for quality management, which outlines the requirements for an effective QMS. This standard ensures that organizations have a strong customer focus, a process approach, and a commitment to continuous improvement.
ISO 17025:2017 is an international standard that outlines the general requirements for the competence of testing and calibration laboratories. This standard ensures that laboratories demonstrate technical competence, implement proper management systems, and provide accurate and reliable test results.
Our QMS is designed to ensure that all aspects of our laboratory operations are controlled and monitored to ensure accuracy, precision, and traceability. We have established standard operating procedures (SOPs) for each laboratory process, from sample receipt to test result reporting, to ensure consistency and minimize errors.
We have also implemented a comprehensive training program for our staff to ensure that they are knowledgeable about the QMS and understand their roles and responsibilities in maintaining it. We regularly conduct internal audits to identify areas for improvement and ensure that our processes are followed correctly.
In addition, we regularly participate in inter-laboratory tests (ILTs) to demonstrate the proficiency of our laboratory and to identify any areas for improvement. These ILTs are conducted by independent organizations and provide us with valuable feedback that we use to improve our processes and ensure that we are providing accurate and reliable results to our clients.
At CellMade, we are committed to providing our clients with the highest quality laboratory services possible. Our QMS and participation in ILTs demonstrate our commitment to excellence and continuous improvement.